Effective Date: February 1, 2025

1. Introduction

AnQoR Plumbing and Heating (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website, contact us, or use our services. We are at 86 Forest Ave, Glen Cove, NY, 11542.  

2. Information We Collect

We may collect the following types of information:

• Personal Information: This may include your name, address, phone number, email address, billing information, and service history.
   
• Website Usage Information: We may collect information about your use of our website, such as your IP address, browser type, pages visited, and referring website. We may use cookies, web beacons, and other tracking technologies to collect this information.
   
• Device Information: We may collect information about the device you use to access our website, such as the hardware model, operating system, and unique device identifiers.
   
• Communications: We may retain records of your communications with us, including emails, phone calls, and online chat conversations.

3. How We Use Your Information

We may use your information for the following purposes:

• Providing Services: To provide you with the plumbing and heating services you request, including scheduling appointments, sending service reminders, and processing payments.
• Customer Support: To respond to your inquiries, provide technical assistance, and resolve any issues you may have.
• Marketing: With your consent, we may send you marketing communications about our services, promotions, and special offers. You may opt out of receiving these communications at any time.
   
• Improving Services: To analyze how our website and services are used and to make improvements.
• Legal Compliance: To comply with applicable laws and regulations.

4. How We Share Your Information

We may share your information with the following third parties:

• Service Providers: We may share your information with third-party service providers who assist us with providing our services, such as payment processors, marketing agencies, and IT support. We ensure these providers are contractually obligated to protect your information.
   

   
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Your Choices 

• Access and Correction: You have the right to access and correct your personal information. You can contact us at [email protected] to request access to or correction of your information.
• Marketing Communications: You can opt out of receiving marketing communications from us by clicking the unsubscribe link in our emails or by contacting us directly.
   

   
• Cookies: You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
   

6. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage method is 100% secure.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

8. Changes to this Privacy Policy 

We may update this Privacy Policy from time to time. We will post any changes on our website and notify you as required by law.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

[email protected] 

10. GDPR Compliance (If Applicable)

If you are a resident of the European Economic Area (EEA), you have certain rights regarding your personal data, including the right to access, rectify, erase, restrict processing, and data portability. Please contact us at [email protected] if you wish to exercise these rights.

11. CCPA Compliance (If Applicable)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). Please contact us at [email protected] if you wish to exercise these rights.